FAQ: Epoch: The Awakening Board Game
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Why is it called the "Swanky" version?

Because "Super-Swanky Version" seemed a bit much.

Last updated: July 11, 2017 22:35

Is the Swanky version necessary to play the game?

No. The mini-expansion and the miniatures are add-ons that will hopefully increase the value of the game and the gaming experience for you.

Last updated: July 11, 2017 22:35

Will the game be available in other languages?

We are looking into localization seriously. I cannot guarantee that it will happen, specifically for the game components (cards) as this requires entirely new versions of the game.

However, it is quite possible if we meet our funding goal that we will release versions of the Visual Guide in a handful of languages including Spanish, French, German, and possibly others.

Last updated: July 11, 2017 22:35

Why is shipping to some countries so high?

The shipping prices listed are lower than our costs, especially considering freight and handling. We've done our very best to subsidize the shipping costs for every country. If there is a glaring disparity with a particular country, we'll do our best to make an adjustment.

Last updated: July 11, 2017 22:35

What size are the cards, and will the box accommodate sleeves?

The cards are 70mm square, which is a common sleeve size. Yes, the box will be engineered to hold sleeved cards. The die-cut shape will be refined so as to not interfere with easy shuffling.

Last updated: July 11, 2017 22:35

Is there a retailer pledge tier?

If you are a retailer with a brick-and-mortar store, please email us at www.orangenebula.com and we will get you setup with wholesale pricing that protects your ability to serve the gaming community profitably.

Last updated: July 11, 2017 22:35

What happens if my game arrives damaged?

If your game arrives damaged, please send us a photo. Please understand that we can’t control the product after it leaves our hands. If the damage is severe, we will offer partial reimbursements or replacements on a case-by-case basis.

If the damage is a slight scratch or ding, we’ll ask you to be understanding and not ask us to carry the financial burden of replacing a game because it isn’t flawless. We'll always do everything we can to make it right.

Last updated: July 11, 2017 22:35

Can I pledge after the Kickstarter campaign?

To take full advantage of the special pricing, you’ll want to pledge during the Kickstarter campaign, but late pledges will be handled by BackerKit after the campaign ends—at a higher price. We can’t make any guarantees as to how long late pledges will be available.

Last updated: July 11, 2017 22:35

Will everything fit in one box?

Yes. The Swanky Version of the game will have all of the components, miniatures, mini-expansions and stretch goals neatly engineered to fit inside the box. The base game will simply not have those extras, but will use the same box.

Last updated: July 11, 2017 22:35

What is the age appropriateness of the game?

While the game is family-friendly with mild war themes, Epoch is a complex game with depth and layers. There’s a good deal to absorb. We’ve labeled the game as recommended for gamers 14+. It might be playable by some gamers slightly younger. The 14+ age recommendation also allows classifies Epoch as a game, and not a toy when importing into the EU.

Last updated: July 11, 2017 22:35

Are there early-bird pledge levels?

No. We know that many project creators like to offer early-bird pledges to spike the early numbers of a campaign, but we feel that all backers deserve to feel like they’re not missing out.

Last updated: July 11, 2017 22:35

Shipping Updates No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://epoch.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my pledge will be shipped, charged or locked down?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

Contact Us